Michael Nel


General Manager, The Twelve Apostles Hotel and Spa


My journey with Red Carnation Hotels started over 10 years ago. I began as a Reservations Agent at The Rubens at the Palace hotel in London and climbed my way up the career ladder in various hotels and positions within the collection in the UK.
In October 2006, I returned home to South Africa to join The Twelve Apostles Hotel and Spa in Cape Town as a Duty Manager. I was promoted to Reservations & Revenue Manager in February 2008 and Revenue Manager in March 2010, before being named Deputy General Manager under Horst Frehse in July 2012. 
With Horst’s appointment as Executive Director in April 2014, I was so proud to take over as General Manager. Strongly believing in Red Carnation’s philosophy that ‘no request is too large, no detail too small’, my goal is to ensure that guests’ needs are not only met but always exceeded, and to make every single guest an RCH Ambassador through excellent service. 
At The Twelve Apostles, we love creating memories for our guests and helping them celebrate big milestones. Our hotel is run by a genuinely happy team who love people, and who consistently deliver generous hospitality and service. I look forward to continuing my journey at Xigera, and sharing the knowledge that I have learned so far within the Red Carnation family. 

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